Why do so many businesses fail? Why do so many others fail to produce lasting results? Why do many businesses suffer from periodic crises, fluctuating sales, earnings, and morale? Why do many social and governmental programs fail to achieve their desired objectives and some create results counter to their goals?
To address these questions, in this course the basic concepts of systems thinking will be introduced. In general, systems thinking is a school of thought that focuses on recognizing the interconnections among the parts of a whole entity (the system) and synthesizing the interconnections into a unified view of the whole entity (the system).